Privacy Policy

Privacy Policy

Effective Date: July 20, 2026

Welcome to Sango Studios ("Sango Studios," "we," "our," or "us"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our products, or otherwise interact with us.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Personal Information

When you make a purchase, create an account, subscribe to our emails, or contact us, we may collect:

  • Name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Payment information (processed securely through our payment providers—we do not store full credit card information)
  • Order history

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Pages viewed
  • Time spent on pages
  • Referral website
  • Purchase activity
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Deliver products
  • Provide customer support
  • Process returns and exchanges
  • Send order confirmations and shipping updates
  • Improve our website and customer experience
  • Detect fraud and enhance security
  • Comply with legal obligations
  • Send promotional emails if you have opted in

3. Marketing Communications

If you subscribe to our mailing list, we may occasionally send:

  • New product announcements
  • Collection launches
  • Artist collaborations
  • Promotions
  • Company updates

You may unsubscribe at any time by clicking the "Unsubscribe" link in any marketing email.

4. Payment Processing

Payments are processed securely through trusted third-party payment providers such as Shopify Payments, Shop Pay, PayPal, Apple Pay, Google Pay, and other available payment methods.

We do not store your complete payment card information.

5. Cookies

We use cookies and similar technologies to:

  • Remember shopping cart contents
  • Keep you logged in
  • Improve website performance
  • Understand visitor behavior
  • Measure marketing effectiveness

You may disable cookies through your browser settings; however, portions of the website may not function properly.

6. Third-Party Services

We may share limited information with trusted service providers that help us operate our business, including:

  • Shopify
  • Payment processors
  • Shipping carriers
  • Email marketing platforms
  • Analytics providers (such as Google Analytics)
  • Fraud prevention services

These providers only receive the information necessary to perform their services.

7. Analytics

We may use analytics tools to understand how visitors use our website.

These services may collect:

  • Device information
  • Browser information
  • Approximate location
  • Website activity
  • Referral source

This information helps improve our website and customer experience.

8. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information.

While we strive to protect your information, no method of transmission over the Internet is completely secure.

9. Data Retention

We retain personal information only as long as necessary to:

  • Fulfill orders
  • Provide customer service
  • Meet tax and accounting requirements
  • Resolve disputes
  • Comply with legal obligations

10. Your Rights

Depending on where you live, you may have rights regarding your personal information, including the right to:

  • Access your information
  • Correct inaccurate information
  • Request deletion of your information
  • Request a copy of your data
  • Opt out of certain marketing communications

To exercise these rights, please contact us using the information below.

11. California Privacy Rights

If you are a California resident, you may have additional rights under applicable California privacy laws, including the right to know, access, delete, and correct certain personal information we collect, subject to applicable exceptions.

We do not sell your personal information.

12. Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we make changes, we will revise the Effective Date above. Continued use of the website after changes become effective constitutes acceptance of the revised Privacy Policy.

14. Contact Us

If you have questions regarding this Privacy Policy or our privacy practices, please contact us:

Sango Studios

Email: hello@sangostudios.com

Website: https://www.sangostudios.com

Thank you for trusting Sango Studios.